購物條款及規則 / Shopping Guide Directions
會員分類 / Customer Category
- When you sign up as our member, it only provides the shopping records. It will not cost any money.
- Member: all clients can sign up as our member. It is suitable for the consumer who shops first time.
- VIP會員 ：已在本站購物消費，經審核提升至VIP會員來賓。
- VIP: If you already signed up as our members, after verification, you will promote to VIP.
會員說明 / Introduction
- After signing up as our members, you can have the special offer.
- You already signed up as our members. After verification, you will promote to VIP.
- As a VIP, you can have more discounts when you shopping. Also, there is a supervisor who will specialize in handling all your needs, problems, and service.
付款方式 (可選五種付款方式) / Payment Methods (Can choose 5 ways of payment)
- Online payment by credit card
- ATM自動櫃員機轉帳 。
- Transfer by ATM
- Cash on delivery. (Only available in Taiwan)
- In-store pickup and pay. (Only available in Taiwan)
After payment is completed, goods will be delivered within 5 days.
The exact delivery time is subject to the courier company due to overseas epidemic situation. We will deliver your package as soon as posible and notify you before delivering.
運費說明 / Freight Instruction
- Free shipping when you purchase over 400 NTD.(Only available in Taiwan)
- 未滿500元則依物件大小酌收運費 150元–不另做通知。
- Less than $400 NTD we will charge you the $150 NTD shipping fee by the size of the goods. (We will not notify you separately.)
- The cost of cross-country and cross-region shipping will be stated in the product content. The freight is included, so that customers can understand the total purchase price. However, if there is any tax, it will be charged according to the local national tax system. The company is not responsible for any tax issues.
請所有消費者注意以下事項：Please NOTICE the following items:
- If the product itself has defects or the shipping process cause it damaged, the defective product can be replaced within 7 days of arrival.
- After you send back the defective product, we will check and test the product. If the product is not defective, you need to pay all related cost incurred.
- If the package is defective due to the non-human factors such as damage, scratching, or transportation after you received it. Please contact us ASAP. We will conduct a defect or damage identification of the product, and send new products to you.
- 所有要辦理退貨或換貨的客戶皆需 E-mail或來電至音樂城市，並提供：訂單號碼，退、換貨原因，您的姓名及聯絡電話，E-mail地址。
- All the clients who want to return or exchange goods need to email or call us and provide order number, reason of returning and exchanging, your name, phone number, and email address.
- If you want to return the product but there is no problem with it, you have to afford the shipping cost for sending back the product. The returning product must be in a new state and all the accessories, including instruction, registration reply, components, and the original packaging should be send back together. Otherwise, we have the rights to refuse the returning product.
- If the products have damage, malfunction, abrasion, scratch, dirty, and incomplete packaging due to human factors which caused by improper using and disassembling of the consumer, the retuning will not be accepted. Losing receipt and incomplete accessories are also the reasons that the returning is not accepted.
We will provide the most dedicated and fastest service to achieve the clients’ needs. If there is a lack of service and improper disposal, please call our management department:
- For Taiwanese Customer Service: 0800-096-333
- For Overseas Customer Service: +88625296333